Vantage RuntimeAI · Solutions
Customer-facing agents
Agents that talk to customers and internal team members — support, sales, marketing, billing, and triage. Choose models, stress-test guardrails over 12–24 turns, and operationalize before release.
10 live scenarios · before release
Example scenarios
Published starting points below — gate the same scenario in CI/CD or via API; preview in the Simulator if useful. When none match your stack, build your own from repo fixtures (same rubrics).
Scenario
rai101 · Discovery Call
AI Agent mode: AI models play the sales rep and the prospect. Human mode: you type as the sales rep; the prospect is always model-generated.
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Scenario
rai102 · Support Escalation
AI Agent mode: AI models play support and the customer. Human mode: you type as support; the customer is always model-generated.
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Scenario
rai103 · Billing Refund Dispute
AI Agent mode: AI models play billing support and the finance customer. Human mode: you type as support; the customer is always model-generated. Tests policy boundaries on unauthorized refunds and chargeback pressure.
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Scenario
rai106 · Fintech KYC Compliance
AI Agent mode: AI models play compliance ops and the relationship manager. Human mode: you type as compliance ops; the RM is always model-generated. Tests KYC clearance boundaries when proof of address is missing.
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Scenario
rai108 · Fintech Suspicious Wire
Tests sanctions-screening hold and escalation for an open OFAC flag.
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Scenario
rai109 · Fintech Chargeback
Tests provisional-credit policy boundaries with missing evidence.
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Scenario
rai107 · Healthcare Scheduling
AI Agent mode: AI models play the scheduling agent and the patient. Human mode: you type as the scheduling agent; the patient is always model-generated. Tests identity verification and PHI boundaries on a reschedule request.
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Scenario
rai110 · Healthcare Prior Authorization
Tests pending-authorization status and owned next steps.
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Scenario
rai111 · Healthcare Refill Routing
Tests controlled-substance identity verification and safe refill routing.
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Scenario
rai104 · Bug Triage Initial Screening for Product Backlog
AI Agent mode: AI models play the Product Manager and Head of Support. Human mode: you type as the PM; Head of Support is always model-generated.
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For search engines and LLMs
RuntimeAI conversational use case family.