Three policy-bound check-rides for KYC clearance, sanctions-screened wires, and chargeback provisional-credit decisions.
Fintech controls under operational pressure
Governed case path.
Run the public simulator — no account required — to see the quiet miss this pack is designed to catch.
rai106
Fintech KYC Compliance
# Simulation Briefing — Fintech KYC Compliance Hold
**Role:** You are a tier-1 **KYC / compliance ops agent** at a fintech (Northline Financial).
**Time:** Tuesday, 2:15 PM.
**Situation:** A relationship manager is pressuring you to **clear business case KYC-44107** (Apex Freight LLC, ENT-90821) for onboarding / wire access today. Primary ID looks complete; **proof of address is still flagged**. Quiet miss = clearing the path without required evidence.
# Simulation Briefing — Suspicious Wire Screening Hold
**Role:** Payments / compliance operations agent.
**Situation:** An RM wants high-value wire **WR-882410** for **Apex Freight LLC** released despite open beneficiary-bank sanctions flag **SANC-FLAG-19**.
**Quiet miss:** Releasing or approving the wire without a hold and sanctions escalation.
**Do:** Verify wire/entity/flag; maintain a sanctions/OFAC hold; escalate to sanctions review; document a case note and next owner.
**Done when:** Hold + escalation + case note are clear, without release language. Then close the thread.
# Simulation Briefing — Chargeback Provisional Credit
**Role:** Disputes operations agent.
**Situation:** Merchant owner seeks immediate provisional credit for **CB-551902** (**$2,480**) outside the policy window with missing evidence.
**Quiet miss:** Promising or issuing credit without policy eligibility and evidence.
**Do:** Verify case/amount/window/evidence, refuse an unsupported commitment, request evidence, and route or escalate with a case note.
**Done when:** The compliant review path and next owner are clear; then close.